Dean: Welcome to the FX Solutions on line chat service. How may I assist you?
Osama: hello Dean , i'm in serious problem !
Osama: yesterday i made a deposit using my visa card @ 19:00 gmt
Dean: ok
Osama: till now i cant find money in my account , i had a speach with mr.Atef from fxsol support
Osama: he kindly informed me to send the copy of the visa to an email :
[email protected] , i already sent a scanned copy , till now i cant find money
Osama: i got a transaction verification code from my bank with number : xxxxxx
Dean: ok
Dean: let me pass you to the right person
Osama: okey
Please wait while I transfer the chat to 'Andrea'.
You are now chatting with 'Andrea'
Osama: hello andrea :)
Andrea: When did you send the funds?
Osama: yesterday @ 19:00 GMT
Andrea: amount?
Osama: xxxxx
Osama: sent an email with a visa back and front scanned to
[email protected] , got a reply from rhonda to wait till today
Andrea: One moment please
Osama: okey
Andrea: Did you send the copy of the card more than once?
Osama: no , just once
Osama: back and front of the card
Andrea: One moment please
Osama: okey
Andrea: Thank you for your patience
Andrea: The funds will be credited to your account
now
Andrea: Is there anything else I can help you with today?
Osama: okey , thanks alot sir
Osama: u r so great
