Trade Station متعطل وإلا عندي بس...؟

[محمد البدر]

أحد عطلان عنده ، وإلا أسويله داون لود من جديد...؟

[cnn]

أحد عطلان عنده ، وإلا أسويله داون لود من جديد...؟

شرحك سرى
ماقدر ادخل

[محمد البدر]

يا جماعة ريفكو يقولون الشكاوي فقط من السعودية ، إليكم محادثتي معاهم:

RefcoFX@*: Welcome to RefcoFX's Live Chat feature. You are now chatting with a RefcoFX representative. How can I help you?
you: Hi,, Is the services not available now as the trade station message...?
RefcoFX%*: well
RefcoFX@*: There are some issues with clients from Saudi Arabia
RefcoFX@*: Where re you located?
you: Saudi Arabia
RefcoFX@*: Hmm ok
RefcoFX@*: What is your internet service provider
you: ADSL
RefcoFX@*: Yes there have been issue with clients from Saudi Arabia
RefcoFX@*: I would contact you rinternet service provider
you: what exactly want me to do with my ISP..?
RefcoFX@*: I would contact them and ask if there are any issues
you: issues like what...?
RefcoFX@*: I am not sure
RefcoFX@*: You will need to check with them
you: The chart software is working OK, the data feed from Refco.
you: So I didn't think it's from the ISP.
RefcoFX@*: It is
RefcoFX@*: We have had many complaints from the same few internet providers receiving the same error message
you: Only today..?
RefcoFX@*: Yes juts recently
you: ISP said the isn't any problem...
you: there isn't
RefcoFX@*: Is this a live account or a demo?
you: live,,,
RefcoFX@*: Ok, if you need to place a trade, modify, or close, you can call in the dealing desk
RefcoFX@*: 100K trading/dealing desk (U.S.) (877) 538-8813. 100K trading/dealing desk (International) (212) 609-2952. You can contact the dealing desk 24-hours a day between the hours of 2:00 PM EST on Sunday until 4:00 PM EST on Friday.
you: I'm trying to get the problem solved.
RefcoFX@*: Ok
you: what next please...?
RefcoFX@*: Again the issue is being looked into
RefcoFX@*: But it is with the service provider
you: The ISP said he has no problem, as well I can brows and my chart software still working... How can you say from the ISP..?
RefcoFX@*: Because the issue is not from any of our other clients from around the world
RefcoFX@*: Only a handeful from saudi arabia
RefcoFX@*: using several internet providers
RefcoFX@*: Which are all owned by the same companbies
you: That not an answer.....!!!

[bader555]

ياجماعة حكيت مع الشركة وقالولي ان المشكلة من مدينة الملك عبد العزيز سكرت السيرفر

وبلغوني اذا لغاية ال4 عصر ماشتغل ابلغهم علشان يكلموا الجهات المسؤولة
شكرا

[ابوصقر]

أحد عطلان عنده ، وإلا أسويله داون لود من جديد...؟

ME TOO

[محمد البدر]

وهذه تكملة كلامي معهم:

RefcoFX@*: Sir again if you would like to access your account you can do so over the phone
RefcoFX@*: If you would like to further discuss this I can also have a sales reprsentative contact you
you: well, what I need is to have my trade station work...
you: Do you think if I delete it and redownload it it will work..?
RefcoFX@*: I do not think that will resolve it
RefcoFX@*: If you would not like to trade over the phone or be contacted, I would be patient
you: Patient, up to what...?
RefcoFX@*: I do not know a time frame again because the problem is in the region
you: Do you know what is the problem in the region..?
RefcoFX@*: Again I do not
RefcoFX@*: But it is with a handful of internet service provider in Saudi Arabia
you: Thanks, I will check it. Have good day.
RefcoFX@*: Your welcome
RefcoFX@*: Please let us know if you have any other questions.
you: No, thanks
RefcoFX@*: Ok
RefcoFX@*: Goodbye

الظاهر المشكلة من المدينة ، إذا أحد خارج السعودية يفيدنا إذا كان شغال عنده أو لا...؟

[AIKA]

انا ايضا عطلان عندى
من مصر

[ابوساره]

راجعتوا يااخوان نص كلام محمد البدر مع موظف الشركه ؟؟
والله انك شرس صحيح !!
ياحليلي لاكلمتهم , قمة الحنيه معاه , احاول اكسبه

[wwajeh]

السلام عليكم

اشتغل معي بعد جهد جهيد

وبعد ما اشتغل لم اجد الا اليورو فقط الذي شغال وباقي العملات متوقفه عن العمل حتى اشعار اخر.

[AIKA]

نطلب من مشرفنا سرعة التدخل وحل المشكلة

[Fxer]

انا مثلكم ايضا

وقد اعطاني احدهم في رفكو حلا بسيطا لكن المشكلة قد تعاود الظهور بتلك الرسالة المشؤمة service unavailable
"الخدمة غير موجودة"

الحل كالتالي:
1. اذهب لملف file
2. اعدادات البروكسي proxy settings
3. اضغط مرتين على التالي Next
4.ثم اشر بعد ذلك على خانة استخدام بروكسي use proxy
5. اضغط بعدها على مربع INTERNET EXPLORER في الاسفل وستتعبأ خانة المضيف HOST والمنفذ PORT
6.اضغط على التالي
7. اضغط على كلمة حفظSAVE ثم انهاء FINISH

ولعله بعد ذلك يصلح